Refund Policy

1. Introduction

This Refund Policy outlines the conditions under which you may be eligible for a refund related to our Service Level Agreement (SLA) commitments.

2. Eligibility for Refunds

Refunds will be granted only if we fail to meet the agreed-upon SLA for the specific month in question, under the following conditions:

• If we do not meet the SLA, customers are entitled to a refund of 10% of the monthly charges for that month only.
• For every 1% of downtime below the SLA threshold, a refund of 10% of the monthly charges will be issued, limited to the affected month.
• If uptime falls below 95% during the affected month, customers are entitled to a full refund for that month, along with complimentary remedial assistance to address the issue.

Refunds do not apply to downtime caused by factors beyond our reasonable control, including but not limited to force majeure events, customer actions, or third-party actions (e.g., server host issues). Refund amounts are limited to charges for the affected month and do not extend to prior months.

3. Requesting a Refund

To request a refund, please contact us within 14 days of the SLA failure. Include your service details and the reason for your request.

4. Refund Processing

Approved refunds will be processed within 7 business days and credited back to the original payment method.

5. Changes to This Policy

We may update this Refund Policy periodically. You will be notified of any changes.

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